Shipping policy
Shipping Policies
All of our products are handmade and hand-packaged in the United States using organic, and natural ingredients. Although we do our best to ship your items quickly, we are a small family run business. We ask that you allow us 5 business days for your items to ship. You’ll receive an email update and a tracking number once your order has left our facility.
Order Changes and Cancellations:
Once your order has been processed, we are unable to make changes, including combining orders, adjusting order details, or modifying shipping information. Orders in transit cannot be adjusted by our team. If you need to cancel an order, please contact taherroots@gmail.com. We will do our best to stop the order before it is prepared, but once an order is processed, it cannot be canceled.
Free Shipping:
We offer free shipping within the U.S. and U.S. territories on orders over $100. This free shipping option will be sent via USPS Ground Advantage. Orders must total $100 or more after discounts are applied to qualify.
Shipping prices are based on USPS estimates. All orders include tracking details and delivery confirmation, provided an email address is entered during checkout.
We aim to process orders within 5 business days (Monday–Friday). Please note that we have no control over USPS transit times. Delivery routes and estimated arrival dates are subject to change due to weather, holidays, or other unforeseen circumstances. Any delays or route changes are the responsibility of USPS.
Our products may melt in high temperatures. Please consider this when ordering during warmer months and ensure your package is sent to an address where it can be collected promptly. If your tallow arrives soft or partially melted, don’t worry—it’s still safe to use! You can place it in the fridge or freezer to solidify it.
Missing Packages
If your package is missing, please reach out to us at taherroots@gmail.com. We’ll do our best to help you locate the package or find a solution.